How Branched collects, uses, and protects your information.
Last updated: June 2026
Branched ('we', 'us', 'our') is an Australian digital agency. This policy explains how we collect, use, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect information you provide through our website forms, diagnostic assessments and email enquiries, including name, business name, email address, phone number, role and the information you submit about your business. We also collect technical data such as IP address, browser type, pages viewed and referring URL through analytics tools.
We use personal information to respond to enquiries, deliver our services, produce diagnostic reports, send service updates, improve our website and meet our legal obligations. Marketing emails are sent only with your consent and you can unsubscribe at any time using the link in any email.
We do not sell your personal information. We share information with trusted service providers (for example, hosting, email delivery, analytics and CRM tools) only to the extent necessary to operate our services, and with law enforcement or regulators where required by law.
Personal information is stored on reputable cloud platforms with access restricted to authorised personnel. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.
You can request access to or correction of your personal information, or lodge a privacy complaint, by emailing support@branched.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Questions about this privacy page? Email support@branched.com.au.