Branched Warranty and Returns Policy

For all warranty claims or to exchange or refund a product, please first read through the criteria below to see if you qualify.  If you do, aren't sure or have any questions at all, please email support@branched.com.au and our Customer Service team will be happy to assist you!

We at Branched strongly suggest that all customers use some form of tracking when shipping back any product, whether it be for a return, exchange or any type of warranty. This way you can track when it arrive to the Branched headquarters. Branched does not take any responsibility for packages lost in transit.

WeWood

GENERAL WEWOOD WORLDWIDE WARRANTY

Your WEWOOD® timepiece comes with a limited manufacturer defect warranty for a period of 24 months from the date of purchase under the following terms and conditions:

The worldwide WEWOOD® timepiece warranty covers material and manufacturing defects existing at the time of the purchase of the watch. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.

In the event that repairs are improper to restore the normal conditions of use of your watch, or if you purchased a WEWOOD® timepiece no longer available, we guarantee its replacement with a WEWOOD® timepiece of the same or similar model/colour.

The WeWOOD warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, the life of the battery, damage to links, lack of care or negligence in handling, crystal (glass), watch case (including indices), strap/bracelet, loss or theft and damage caused by a third party repairs.

Please note that refunds are only available under the WeWood Special Care warranty.

Please contact support@branched.com.au to submit a warranty claim.

WEWOOD SPECIAL CARE WARRANTY

- For items purchased within Australia with relevant proof of purchase -

To be sure that our customers are satisfied with their purchase, we provide a special care program that covers the first 15 days after purchase. This includes ANY KIND of defect or damage caused by normal use.

If you believe your watch is under the special care warranty, please send an email to support@branched.com.au, indicating in the subject of the email "Special Care." Please provide us with your address and telephone number so we can contact you. We will be happy to assist you in this process.

Watches that have been purchased through one of our stockists cannot be refunded through Branched under both the WeWood Special Care Warranty as well as the General WeWood International Warranty. Refunds must be made through the stockist, however this is at their discretion and would fall in line with their own policies and procedures.

The WeWood Australia Special Care warranty does not cover:
  • Damages occurred from exposure to water or fire
  • Any damage of any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, cracks etc.) incorrect use of the watch;
  • Damages caused by non-authorised persons (e.g. for battery replacement, services, repairs or alterations beyond WEWOOD® control).
  • Please contact us at support@branched.com.au to proceed with your special care warranty claim.

Alohas

RETURNS/EXCHANGES

Our returns/exchanges policy lasts for 30 days, except for when buying during Christmas.* To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be eligible for return or exchange.

Unfortunately we cannot offer refunds for sale items.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.|

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  If you haven’t received a refund please first check with your bank or credit card company as funds can take a few days to appear on your statement.

If you’ve done this and you still have not received your refund, please let us know by emailing support@branched.com.au.


* During the Christmas period, we extend our returns and exchanges until the end of January. Please contact us via our help desk at support@branched.com.au if you would like to arrange an exchange or return within this time period. 

Any orders placed after 24th December will be subject to our regular returns/exchanges policy.

Proof Eyewear

WARRANTY

We offer a 1 year warranty, from purchase date, on any manufacturers defect that may occur in the materials or workmanship of your Proof Eyewear product. Proof Eyewear has sole discretion to determine what qualifies as a manufacturer’s defect.

Proof Eyewear will only authorise the warranty claim if the product was purchased from our online store or one of our authorised dealers within Australia. Proof of purchase is necessary to complete the warranty process.

If your product is covered in the warranty Proof will replace or repair the item in timely manner and have it shipped free of charge.

This warranty covers all parts of your Proof product, excluding lenses, and applies to all types of manufacturing defects or failure. Scratched lenses as a result of normal use are not covered by this warranty.

The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user. Proof Eyewear reserves the right to not send back irreparable frames sent in under warranty.

The 1 year warranty does cover prescription frames, but does NOT cover prescription lenses. Please do not return any frames with your prescription lenses inserted; we are not responsible for any prescription lenses that are received here at the Proof Eyewear Warranty Centre.

RETURNS/EXCHANGES

We offer a 15 day return and exchange policy on any product purchased on our the the Branched website or (www.iwantproof.com.au). If you are not 100% satisfied with your Proof Eyewear for whatever reason, just give us a shout at support@branched.com.au and we will assist you with any issues you have with your purchase.

Any product can be returned or exchanged as long as the product is returned in its original packaging and has no signs of wear and with proof of purchase included.

If a product is exchanged the customer is responsible to pay the shipping cost of the new item.

If the product is returned the customer will receive a refund of the purchase cost of the item, shipping will not be refunded in the case of a return.

Note: Items purchased from an Authorised Retailer must be returned to the place of purchase for change of mind exchanges. Exchanges on products purchased from an Authorised Retailer will only be made in instances of faulty product within the 1 warranty period.

VENQUE

WARRANTY

VENQUE proudly offers a 5 year warranty on all our products to be free of defects in material and workmanship from the date of purchase. We will replace any products found to be defective within the range of common and everyday use. Our warranty policy does not apply to damage caused by accidents. This policy is also limited to the refund or replacement of the defective product.

The 5 year warranty applies to products that have been purchased from VENQUE's official website and any authorised retailers. All warranty claims must be accompanied by the original purchase receipt. Warranty is automatically voided if any modification, change or alteration has been made to the product. When you file a warranty claim directly through VENQUE.com.au, please submit high quality photos and a clear description of the defect.

You can reach us by emailing: support@branched.com.au

RETURNS/EXCHANGES

VENQUE products that were purchased online can be refunded within 15 days of the shipping date for a full refund in the amount of the purchase.

Returns and exchanges can only be honoured on products that have been purchased from Branched or VENQUE.com.au . It is our company policy that the customer must pay for all shipping expenses on the return/exchange of VENQUE products.

Exceptions may be made if the reason for the return is a mistake on our behalf. All merchandise must be returned unused, unwashed and be accompanied by the original tags. All returned items must include the original sales receipt.

If you have any questions about VENQUE's warranty or returns/exchange policy, please email support@branched.com.au.